Headmaster Collar Contact
The quickest method to contact us is via email, as it is monitored during and after hours. The phone is primarily reserved for special needs at our parent compan. Ordering is online.
For problems due to defect or shipping error, please respond to your confirmation email which you received at the time of your order and problem encountered.
Insurance Codes are: L0160 Collar & L0180 accessories. We do not accept insurance for payment, nor can we determine insurance reimbursement. A prescription will be required for insurance reimbursement consideration. Your prescribing health care professional or you may call your insurance company to inquire about coverage and submitting forms. Coverage is determined according to the limits of your policy and specific details. For example, if the insurance company has paid for a collar of some type, they may not cover this collar.
We do work with ALS associations and you can contact your local chapter to see if you may qualify for their assistance.
Make sure you contact and check your spam/deleted items folder for response from customerservice at headmastercollar.com. You may call our parent company Posture Med at 800-598-6416, however, ordering is online or email via invoice. If you leave a message, please leave a clear name, number, specific reason for contact and we will do our best to get back to you as soon as possible.